Product Registration. Why Is It So Important?

When you’ve bought a brand new electrical item, how many times have you found yourself throwing all the packaging in the bin, including that small card for product registration? It’s a common thing to do, but it can be a bad mistake to make. Properly registering your new item with the manufacturer is essential. Read on to find out why.

First and foremost, it helps keep you and your employees safe. It is often the case that manufacturers only find faults with their products after they are in use. Typically, when they find out about the fault, they release a product recall, getting in touch with everyone that bought the item and encouraging them to get in touch for a repair, replacement or refund. Of course, those who registered in the first place will be covered, but what about those who didn’t? They’ll still be using an unsafe item and will be at risk. Make sure that when you buy any electrical appliance, register it straight away for total peace of mind.

Safety aside, registering your new electrical product is also good for after-sales service and upgrading. If there are any problems throughout the warranty or guarantee period, chances are that the manufacturer will provide a free replacement or refund with no quibble whatsoever.

What You Need To Know About Product Recall

Product recall happens when a fault occurs with an item as discovered by the manufacturer or by a customer using the product. The manufacturer will contact all customers who provided their contact details, and the product will be repaired, replaced or refunded.

Fortunately, thanks to a combination of European directives and standards, plus UK regulations, product recalls are becoming less and less. However, they do still occur. If you own a faulty product which is no longer under guarantee, return it to the store you purchased it at. They may replace or refund it under the Sale of Goods Act.

Registering Your Electrical Appliances

Registering your appliance is easy. It just takes a few steps:

  1. Look for the brand name and model of your device. Then look for its serial number which is usually a 16-digit number on a plate attached to the item.
  2. Try and find out the date you purchased the item. It’s OK if you don’t know the exact day, a rough estimate is usually acceptable.
  3. Find the product registration page for the product you want to register. You can find it in the product documentation, but it can also be found using Google. Follow the instructions to get your product registered quickly.

Product Registration And PAT Testing

If you own a business in the UK, you have a legal obligation to keep your employees safe, as outlined in the Health and Safety Regulations. The Electricity at Work Act 1989 also specifies that all appliances in a business should be adequately maintained to prevent danger.

One way you can comply is by conducting regular PAT Testing by a qualified professional. They will check all your appliances visually, and also using specialist equipment to see if it has any faults.

You never know, it could just uncover a fault which you didn’t know about, which is still covered under the warranty or guarantee of the item.

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